Answers,
on the record.

Process serving is the legal procedure of delivering court documents to parties involved in a legal case. This includes summons, complaints, subpoenas, and other legal notices. Professional process servers ensure documents are delivered according to legal requirements and provide proof of service to the courts.

Texas law requires process servers to be certified by the Judicial Branch Certification Commission (JBCC). Additionally, using a neutral third party ensures proper legal procedures are followed and eliminates any potential conflicts of interest that could invalidate the service.

Service times vary by zone and service type. Zone 1 (Lubbock and Childress counties) typically receives same-day service. Zones 2-5 range from next-day to 5-day service windows. Rush service is available for urgent needs with expedited delivery.

In Texas, individuals cannot legally 'refuse' service. If someone won't take the documents, we can complete service by placing the documents near the person and explaining what they are. The service is still legally valid even if they refuse to physically accept the papers.

According to Texas Rule of Civil Procedure 6, civil process cannot be served on Sundays except in emergency situations like injunctions. Saturday service is generally permitted. We offer special weekend and holiday notary services for urgent needs.

We serve from two strategic bases: Lubbock Base covers 5 zones in West Texas including Lubbock, Hale, Crosby, Lynn, Hockley counties and extended areas. Childress Base covers 4 zones in North Texas Panhandle including Childress, Hall, Collingsworth, Cottle, Hardeman counties. We also provide complete New Mexico statewide coverage at $125 routine / $175 rush.

Pricing is zone-based starting at $75 for Zone 1 routine service. Each zone has specific pricing for routine and rush service: Zone 1 ($75/$100), Zone 2 ($100/$130), Zone 3 ($125/$160), Zone 4 ($150/$195), Zone 5 ($175/$225), Zone 6 ($200/$255). All prices are per address served.

Yes, through our network of certified process servers nationwide, we can serve documents in all 50 states. We also have experience with Hague Convention services for international process serving requirements. Contact us for custom quotes.

We use advanced skip tracing techniques and comprehensive databases to locate individuals. Our skip tracing service ($35 per entity) searches current and past addresses, phone numbers, employers, relatives, and associates to find the current location.

Texas law permits several methods: personal hand delivery, substitute service at a person's home or workplace, service through certified mail with tracking, and in some cases, service by publication with court approval. Each method must follow specific legal guidelines.

Yes, under Texas rules, documents can be served to another competent adult at the recipient's residence or place of business if direct personal service is not possible. This is called 'substitute service' and is legally valid when properly executed.

We provide a court-acceptable Affidavit of Service that details when, where, and how documents were served. This notarized document includes all information required by the courts and serves as legal proof that proper service was completed.

If we cannot complete service after diligent attempts, we provide an Affidavit of Non-Service or Due Diligence affidavit detailing all attempts made. This may allow the court to approve alternative service methods like service by publication.

We use a comprehensive case management system that provides real-time tracking. All updates are automatically sent to your email, including attempt details, successful service confirmation, and any special circumstances encountered during service.

We make up to 4 attempts to serve documents for both routine and rush service. Each attempt is documented with detailed information about the time, location, circumstances, and any individuals contacted during the attempt.

No, our automated system sends updates directly to your email for every attempt and successful service. You'll receive comprehensive information without needing to contact us for status updates, saving you time and ensuring transparency.

Contact us immediately if you need to change service instructions, add special handling requirements, or update address information. Our case management system allows for real-time updates to ensure accurate service.

Yes, we provide mobile notary services including routine weekday service, weekend service, holiday service, and specialized mortgage/loan document notarization. Acceptable ID includes State Issued Driver's License, State Issued ID Card, US Passport, and Military ID.

Skip tracing is locating individuals who cannot be found at known addresses. We use multiple databases to find current addresses, phone numbers, employers, relatives, and associates. This service costs $35 per entity and is often needed when initial service attempts are unsuccessful.

Yes, WesTex Legal is fully licensed by the Texas Judicial Branch Certification Commission (JBCC), bonded, and insured. We are proud members of the National Association of Professional Process Servers (NAPPS), maintaining the highest professional standards.

Yes, we offer comprehensive background checks including criminal records, evictions, foreclosures, bankruptcies, liens, judgments, property records, corporate filings, and professional licenses. Pricing is $65 per entity with detailed reporting.

We combine 18+ years of legal industry experience with advanced technology, offer real-time case tracking, maintain strategic locations for comprehensive Texas/New Mexico coverage, provide 24/7 availability, and focus on client satisfaction with professional, reliable service delivery.

The Client Portal is a secure online platform where you can view all your service jobs, track their status in real-time, download affidavits and service documents, and manage your account. It provides 24/7 access to your case information without needing to call or email us.

No, the portal is completely optional for job submission. You can continue sending jobs via email exactly as you're used to doing. Once we set up your job in our case management system, it will automatically appear in your portal for tracking. The portal is primarily designed to give you real-time visibility into your jobs, not to replace your current workflow.

Visit westexlegal.com/portal to log in or register. If you're an existing client, contact us to receive your portal invitation. New clients can register directly, and once your account is approved, you'll have immediate access to all your jobs.

In the portal, you can: view all your active and completed jobs, see detailed attempt history and timeline for each service (including the specific address attempted), download Affidavits of Service and other documents, and track job status in real-time. You can also submit new jobs through the portal if you prefer, but this is entirely optional.

Once a job is completed, log into the Client Portal, navigate to the job details, and click the download button in the Affidavits section. You'll receive the official affidavit document instantly, available anytime you need it.

Yes! When you send us a job via email and we enter it into our case management system, it automatically syncs to your Client Portal. You'll be able to track its progress, view all service attempts, and download completed affidavits — all without changing how you submit jobs.

Yes, the Client Portal uses industry-standard encryption and secure authentication to protect your information. All data is transmitted securely, and your account is protected with password authentication.

Yes! Once registered, you'll receive a unique referral code. Share it with colleagues or other attorneys, and when someone uses your code to sign up and submits their first job, you'll earn a $25 credit toward your next invoice. You can find your referral code and track your earnings in the Client Portal dashboard.