Question 1

What is process serving?

Accepted Answer

Process serving is the legal procedure of delivering court documents to parties involved in a legal case. This includes summons, complaints, subpoenas, and other legal notices. Professional process servers ensure documents are delivered according to legal requirements and provide proof of service to the courts.

Question 2

Why can't I serve documents myself?

Accepted Answer

Texas law requires process servers to be certified by the Judicial Branch Certification Commission (JBCC). Additionally, using a neutral third party ensures proper legal procedures are followed and eliminates any potential conflicts of interest that could invalidate the service.

Question 3

How long does it take to serve documents?

Accepted Answer

Service times vary by zone and service type. Zone 1 (Lubbock and Childress counties) typically receives same-day service. Zones 2-5 range from next-day to 5-day service windows. Rush service is available for urgent needs with expedited delivery.

Question 4

What happens if someone refuses to accept the documents?

Accepted Answer

In Texas, individuals cannot legally 'refuse' service. If someone won't take the documents, we can complete service by placing the documents near the person and explaining what they are. The service is still legally valid even if they refuse to physically accept the papers.

Question 5

Can documents be served on weekends or holidays?

Accepted Answer

According to Texas Rule of Civil Procedure 6, civil process cannot be served on Sundays except in emergency situations like injunctions. Saturday service is generally permitted. We offer special weekend and holiday notary services for urgent needs.

Question 6

Which areas do you serve?

Accepted Answer

We serve from two strategic bases: Lubbock Base covers 5 zones in West Texas including Lubbock, Hale, Crosby, Lynn, Hockley counties and extended areas. Childress Base covers 4 zones in North Texas Panhandle including Childress, Hall, Collingsworth, Cottle, Hardeman counties. We also provide complete New Mexico statewide coverage at $125 flat rate.

Question 7

How is pricing determined?

Accepted Answer

Pricing is zone-based starting at $75 for Zone 1 routine service. Each zone has specific pricing for routine and rush service: Zone 1 ($75/$100), Zone 2 ($100/$130), Zone 3 ($125/$160), Zone 4 ($150/$195), Zone 5 ($175/$225). All prices are per address served.

Question 8

Do you serve outside Texas and New Mexico?

Accepted Answer

Yes, through our network of certified process servers nationwide, we can serve documents in all 50 states. We also have experience with Hague Convention services for international process serving requirements. Contact us for custom quotes.

Question 9

What if the person has moved or can't be located?

Accepted Answer

We use advanced skip tracing techniques and comprehensive databases to locate individuals. Our skip tracing service ($35 per entity) searches current and past addresses, phone numbers, employers, relatives, and associates to find the current location.

Question 10

What methods of service are allowed in Texas?

Accepted Answer

Texas law permits several methods: personal hand delivery, substitute service at a person's home or workplace, service through certified mail with tracking, and in some cases, service by publication with court approval. Each method must follow specific legal guidelines.

Question 11

Can someone else at the address accept service?

Accepted Answer

Yes, substitute service is allowed in Texas under specific conditions. For home service, we can serve someone at least 16 years old at the residence. For workplace service, we can serve someone who appears to be in control of the office or workplace. These alternatives must meet legal requirements.

Question 12

How will I know when documents have been served?

Accepted Answer

We use a comprehensive case management system that provides real-time tracking. All updates are automatically sent to your email, including attempt details, successful service confirmation, and any special circumstances encountered during service.

Question 13

Do I need to call for status updates?

Accepted Answer

No, our automated system sends updates directly to your email for every attempt and successful service. You'll receive comprehensive information without needing to contact us for status updates, saving you time and ensuring transparency.

Question 14

What if I need to change service instructions?

Accepted Answer

Contact us immediately if you need to change service instructions, add special handling requirements, or update address information. Our case management system allows for real-time updates to ensure accurate service.

Question 15

What is skip tracing and when is it needed?

Accepted Answer

Skip tracing is locating individuals who cannot be found at known addresses. We use multiple databases to find current addresses, phone numbers, employers, relatives, and associates. This service costs $35 per entity and is often needed when initial service attempts are unsuccessful.

Question 16

Are you licensed and insured?

Accepted Answer

Yes, WesTex Legal is fully licensed by the Texas Judicial Branch Certification Commission (JBCC), bonded, and insured. We are proud members of the National Association of Professional Process Servers (NAPPS), maintaining the highest professional standards.

Question 17

What makes WesTex Legal different from other process servers?

Accepted Answer

We combine extensive experience with modern technology, providing real-time tracking, automatic email updates, and transparent pricing. Our strategic locations in Lubbock and Childress allow comprehensive West Texas coverage, while our nationwide network ensures service anywhere in the US.

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